Project quality management is vey important to ensure the project that we develop have high quality and the end user and stakeholder will satisfy of it. There are three processes define in this chapter which are quality planning, quality assurance and quality control. The main goal of quality planning and quality assurance is to ensure the project meet the quality standard. In quality control we can use control chart to determine every processes are in control or out of control and also to analyze the satisfaction of user towards our project. The seven run rule is related to control chart where we always use flow chart, histogram, scatter chart and so on. The next topic is Six Sigma where it also have the related with quality control because it is more comprehensive and flexible for achieving business control. It has five phases of improvement process which known as DMAIC (define, measure, analyze, improve and control). Six sigma often use in project charters, business cases and so on. One way we can use to ensure the quality standard is by performing system testing. There are many types of testing we can perform which include unit testing, integration testing, system testing and user acceptance testing. Last part of this chapter it suggest some tips to improve IT project quality such as establish leadership that promotes quality, understand the cost of quality, focus on organizational influences and workplace factors that affect quality and follow maturity models. So as the overall conclusion in this chapter I learn on how to ensure the project quality because it is very important before we deliver the project to end user so that they are satisfying enough and give the positive feedback in the end.
